1. General Guidelines for Product Listings
Accuracy and Truthfulness:
• Listings must include accurate product descriptions, specifications, pricing, and images.
• Misleading or false information is strictly prohibited.
• Compliance with Laws:
• Products must comply with applicable laws and regulations in all countries where they are sold or distributed.
• Banned or restricted items (e.g., counterfeit goods, hazardous materials) are not allowed.
• Clear Categories:
• Products must be listed in the correct categories to ensure easy navigation and searchibility for buyers.
2. Prohibited Products
Illegal Items:
• Drugs, weapons, stolen goods, or any items restricted by local or international law.
Counterfeit Products:
• Items that infringe on copyrights, trademarks, or intellectual property rights.
Unsafe Products:
• Items that fail to meet safety standards or pose a health risk.
3. Content Standards
• Images:
• Use high-quality, original images that accurately represent the product.
• Watermarks or promotional text on images may be prohibited to ensure uniformity.
• Descriptions:
• Provide detailed and precise descriptions, including dimensions, materials, usage, and other relevant specifications.
• Pricing:
• Clearly state whether prices include taxes, shipping, or additional fees.
• Language:
• Listings must use professional and appropriate language. Offensive or discriminatory content is prohibited.
4. Restrictions on Services and Claims
• Unverifiable Claims:
• Avoid unproven statements such as “best on the market” unless backed by verifiable data.
• Service Listings:
• If services (e.g., consultations, repairs) are allowed, they must be listed in designated sections or categories.
5. Seller Responsibilities
• Timely Updates:
• Sellers must update their listings to reflect changes in stock availability, pricing, or product details.
• Authenticity:
• Sellers are responsible for ensuring that products are genuine and meet stated quality standards.
• Response to Queries:
• Sellers must respond promptly to buyer inquiries and disputes.
6. Prohibited Practices
• Duplicate Listings:
• Avoid posting the same product multiple times to prevent clutter.
• External Links:
• Linking to external websites to complete transactions outside the platform may be prohibited.
• Keyword Spamming:
• Listings that use unrelated keywords to manipulate search results will be removed.
7. Review and Enforcement
• Monitoring:
• All product listings are subject to review and may be removed if they violate portal policies.
• Penalties:
• Violations may result in warnings, temporary account suspension, or permanent bans.
• Appeals:
• Sellers may appeal decisions by providing evidence to the platform’s support team.
8. Dispute Resolution
• Buyer Complaints:
• Establish a clear process for resolving buyer complaints related to misleading or defective listings.
• Returns and Refunds:
• If applicable, sellers should outline their return and refund policies in the product description.